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Privacy Policy

We respect privacy online, especially for our Site users. This policy applies to Visitors who visit our Site without doing business and Authorized Customers who register, use our Services, and transact business on our Site.

Definition of Personally Identifiable Information

This refers to information that can be used to identify, contact, or locate a person. This includes but is not limited to name, address, phone number, email, financial profiles, and credit card information. Anonymous information and demographic data not connected to an individual are not considered Personally Identifiable Information.

Collection of Personally Identifiable Information

We may collect basic user profile information from all Visitors. Authorized Customers may provide us with additional information such as names, addresses, phone numbers, and email addresses.

Use of Personally Identifiable Information

We use this information to customize our Site, offer services, fulfil requests, and communicate with Visitors and Authorized Customers about research or purchase opportunities.

Sharing of Information

We do not share your Personally Identifiable Information with anyone.

Storage of Personally Identifiable Information

This information is stored securely and is not accessible to third parties or employees, except for the use described above.

Visitor Options

Visitors and Authorized Customers can opt out of receiving information or being contacted by us and/or our vendors by responding to emails or contacting us.

Cookies Policy

Effective Date: 23-Feb-2023 – Last Updated: 23-Feb-2023


What are cookies?

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.
Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide a better user experience, understand how the website performs and analyze what works and where it needs improvement.


How do we use cookies?

As with most online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.
The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

Types of Cookies we use  

Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.
In addition to this, different browsers provide different methods to block and delete cookies used by websites.

You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from major web browsers.


Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

Use of Login Information

We use the login information to analyze trends, manage the Site, track user movement and use, and gather demographic information.

Site Security

Our employees are trained on our security policies and only a limited number of qualified employees have access to Personally Identifiable Information.

We regularly audit our security systems and processes. Sensitive information is protected by encryption. While we make commercially reasonable efforts to maintain security, electronic communications and databases may still be subject to errors, tampering, or break-ins.

We cannot guarantee or warrant against such events and will not be liable for any such occurrences.

Accuracy of Personally Identifiable Information

Visitors and Authorized Customers can contact us to update or correct their Personally Identifiable Information.

Deleting Personally Identifiable Information

Visitors and Authorized Customers can request to delete their Personally Identifiable Information by contacting us. However, residual information may still exist due to backups and records of deletions. If Personally Identifiable Information is deactivated, it will be functionally deleted and will not be used by us in any way.

Changes to Privacy Policy

We will post changes to our privacy policy on the Site. If a change may cause the disclosure of Personally Identifiable Information that has been requested not to be disclosed, we will contact the affected Visitor or Authorized Customer.

Links

Our Site may contain links to other websites. We advise you to read the privacy statements of these linked sites as their policies may differ from ours.

Facebook

Data Deletion Instructions

To request the deletion of your data associated with our Facebook application, please follow these steps:

  1. Contact Us: Send an email to info@moissanite.co.za with the subject line “Data Deletion Request.”
  2. Verification: Include your Facebook user ID in the email for verification purposes.
  3. Processing: Upon receiving your request, we will verify your identity and initiate the data deletion process.
  4. Confirmation: You will receive a confirmation email once your data has been successfully deleted.

Please note that this process may take up to 30 days from the date of your request. If you have any queries regarding this process, do not hesitate to contact us.