SOLA™ lifetime warranty

We warrant that the optical properties of your SOLA™ stone will not change for its lifetime. Those properties are its brilliance, fire, lustre, colour and clarity. Moissanite is silicon carbide, which is chemically stable, so this is a promise we expect never to be asked to keep.

If any of them does change, we will replace the stone with an equivalent SOLA™ stone: the same shape, size and grade. If we can no longer supply an equivalent, we will refund what was paid for the stone.

SOLA™ stones of 5mm and larger are laser-inscribed on the girdle with a unique number, and come with a certificate carrying the same number. We record the number against your order.

To check a stone, look at its girdle under 10× magnification or more. Smaller stones are not inscribed or certified individually, but they carry the same warranty, which our sales records confirm.

The warranty covers the person who bought the stone, and it moves with the stone at no cost. When a stone changes hands, email the new owner's name and contact details to sales@moissanite.co.za with the serial number or original order number.

It covers stones bought through a trade account too. When a jeweller sets a SOLA™ stone in a piece and sells it, the warranty passes to their customer.

• Loss or theft.
• Chips, breaks, scratches or abrasions from wear, accidents or misuse. Moissanite is very hard (9.25 on the Mohs scale), but a hard knock on an edge or point can still chip it.
• Damage during setting, resizing or repair work, including by a jeweller.
• Coatings, treatments or other alterations made to the stone by anyone else. These void the warranty.
• The jewellery the stone is set in: metal, settings and wear on them.

The certificate is not a valuation, and the warranty is not an offer to buy the stone back.

Email sales@moissanite.co.za or call 010 100 8760 with your order or invoice number, or the stone's serial number, and a description of the change. We may ask for photos, or to see the stone. If it's set, a jeweller will need to remove it first.

If we confirm the claim, we cover the courier both ways and send the replacement as soon as we have it.

This warranty is in addition to your rights under the Consumer Protection Act, not instead of them. For six months after delivery, a stone that is defective or not of good quality can be returned for repair, replacement or a refund, whichever you choose. See returns.

If we update this warranty, the version in force when you bought your stone still applies to it.